Implementation of Microsoft Dynamics CRM for a taxi operation company based in Manchester.

Cyberpal helped The Russian Ltd. to decide about the right CRM tool to help the business move to the next level. We have helped with implementation and customisation of the CRM system to make sure it is perfectly tailored to their needs.

The Russian Ltd.

The Russian Ltd. is a Manchester based taxi operation / people carrier services company, with over 3 years activity on the market.

Why did they need our help?

One of the company’s biggest pain points of the organisation was the lack of a tool to help them grow.

How did we help?

We have worked closely with our client to understand their needs and review their options.

After analysing the options they settled on Microsoft Dynamics CRM, a flexible and highly customisable cloud-based system. It offers full transparency over company’s different departments and helps with the company’s growing plans. One of the key feature that determined them to settle with Dynamics CRM was the process automation.

We have targeted the following key areas for improvement:

• lead generation,
• account management,
• sales pipeline
• marketing
• reporting

What has changed for them

• No more spreadsheets
• Reports that help identify areas of improvement but also where to target sales and marketing campaigns
• A CRM system to use on the go(mobile version).
• Process automation
• a GDPR compliant system

What does the client have to say?

“The whole process was painless, enjoyable I can say and that is because of how Cyberpal dealt with everything. I have discovered so many great things about a Microsoft Dynamics CRM and I can’t believe it exists for so many years and I have only got to find out about it now. The implementation was hassle free and they only had to migrate the existing data from my Excel. I feel like I have brought my company up to the market standards.”

(Alex R, The Russian Ltd)